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Abuse of power against clients by professional staff in care facilities.
KUPSOVÁ, Jitka
The objective of my dissertation work titled ``Abuse of power against clients by professional staff in care facilities{\crqq} is to establish whether the ethical codes are observed in the social and health care institutions providing accommodation services to their clients. Another objective of the work is to find out whether the employers running these institutions take adequate measures to prevent the burnt-out syndrome in their employees. The theoretical part of the work deals with the philosophical and ethical aspects in the client-employee relationship, defines various forms of aggression, its root causes and symptoms as experienced among the staff caring for the clients. It also summarises legal aspects of human rights violations in caring homes. The research part of the work summarises the findings acquired in the field survey using the questionnaires filled in by the staff working in the social and health care institutions accommodating clients in the district of Tábor. It is focused on their opinions, expertise and willingness to adhere to the quality standards and code of ethics, on the quality and type of the relationship with their clients and the ability to cope with the everyday challenges posed by their jobs. It also tries to identify the quality of communication between the management and the employees, the level of satisfaction at work and the possible prevention of the burnt-out syndrome. The staff employed in the social and health care institutions should refrain from any type of aggression and should always prefer standard means of communication as an inherent part of their professional conduct. To improve the ability to deal with potential conflicts and also as a preventive measure the psychological and therapeutic training is recommended. The recommendation aimed at the employers includes the development of human resources, their professional and personal development based on life-long learning in order to improve the communication between the management and employees, prevent the exhaustion by work overload and support the relaxation and leisure time activities of the staff. The outcome of the dissertation could help to improve the quality of care provided by professionals in the institutions accommodating clients and it could also provide some useful ideas how to improve the performance of the assisting staff in these institutions.
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