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National Repository of Grey Literature 3 records found  Search took 0.01 seconds. 
Prevention and Management of Work-related Conflicts
 Miškaříková, Andrea ; Mlčková, Anna (referee) ; Franková, Emilie (advisor)
The bachelor´s thesis deals with problems of labour conflicts. The theoretical part is focused on general problems of conflicts. Afterwards there are stated communication knowledge and skills that can be prevention of the conflict. In the practical part, there is analysed research that deals with communications problems between tax advisers and their clients. The research was executed by questionnaires. Based on discovered results were suggested arrangements for improvement.
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Prevention and Management of Work-related Conflicts
 Miškaříková, Andrea ; Mlčková, Anna (referee) ; Franková, Emilie (advisor)
The bachelor´s thesis deals with problems of labour conflicts. The theoretical part is focused on general problems of conflicts. Afterwards there are stated communication knowledge and skills that can be prevention of the conflict. In the practical part, there is analysed research that deals with communications problems between tax advisers and their clients. The research was executed by questionnaires. Based on discovered results were suggested arrangements for improvement.
Detailed record
Interview as One of Instruments of Social Work with a Client
 SEMEROVÁ, Renata
This work is concerned with an interview as a social work subject. Such interview can be considered as basic technique and instrument for social worker while acting with a client. From its start the work briefly introduces to the social work problem and the person of social worker and discourses about the interview in social work in general. In the first place it is focused on problems of indirective supportave consultation that introduces by charactaristics of individual phases of the interview. For cause of compact look on topic it gives attention to techniques of active listening and assertive behaviour. The work in its final part takes a think about how the interview between the social worker and his client helps to attain purposes and through them also realizations of mission of social work. By accomplishing of three specified objectives from social work sphere it analyzes and points the principle of interview in relation to questioned subject.
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