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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
System approach to customer satisfaction and loyality in specific company
 Šimůnek, Jiří ; Krejčí, Igor (advisor) ; Horáková, Tereza (referee)
Bachelor thesis deals with the application of system dynamics in customer loyality and satisfaction towards the company Florbal.com. The theoretical part briefly describes the history of the system dynamics, evolution and the definition of system dynamics. The theoretical part is focused on the change of linear thinking to nonlinear or system thinking and the description and significance of mental models. Described is also the creation causal loop diagram and the stocks and flows, the differences between the two diagrams and their advantages and disadvantages. In the practical part is creation of model in Vensim PLE software, at first was created causal loop diagram outlining how it could look like diagram stocks and flows, also reveal a feedback loops and the interaction toward the model. The next step is creating diagram stocks and flows, supplemented by mathematical functions and create several policies. The next step is to run simulations for each policy. Completion of the practical part is to interpret the results and recommendations of the most appropriate policy.
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Evaluation of PRINCE2 methodology implementation in consulting company
 Mošna, Martin ; Oškrdal, Václav (advisor) ; Hamr, Tomáš (referee)
This thesis describes project management methodology implementation in a consulting company and examines the impact of this methodology on key success factors of the company. The theoretical part deals with issues related to project management implementation in a company and describes well-known methods and standards in this area while focusing on PRINCE2 methodology, which has been chosen for the implementation. The theoretical part continues by describing the process of creating system dynamics models, which allowed the key success factor models to be created as tools for evaluation of the methodology implementation impacts. The practical part of this thesis describes the background for the methodology implementation project and then the implementation itself in detail. The practical part continues by showing and describing the created key success factor models. In the end, the methodology impacts evaluation is carried out, analyzing changes in separate elements of the model breakdown.
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