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Measurement of ICT cost and benefits
 Váňa, Ondřej ; Novotný, Ota (advisor) ; Pour, Jan (referee)
This diploma paper deals with measurement and management of corporate ICT costs and benefits. The main objective is to propose a set of metrics and dimensions, which can be used to measure performance of corporate ICT. Other objectives are: analyze ICT cost and benefits, describe methods of their management, introduce ValIT framework as an approach to acquiring benefits from IT investment. In order to meet all these objectives the paper is divided into three parts. In the first part basic principles of corporate IT economics and management are described. The second part is dedicated directly to ICT costs and benefits, and methods of their management. In the last part, ValIT and my set of metrics and dimensions are introduced. The main benefit of this work consists of the proposal of metrics and dimensions for corporate ICT performance measurement, and ICT costs and benefits detailed analysis.
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