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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Zákaznické služby na českém mobilním telekomunikačním trhu. Komparativní analýza
 Hanzlík, Radek ; Koudelka, Jan (advisor) ; Lédr, Petr (referee)
The main goal of this thesis is to compare the quality of customer service between the Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs) on the Czech mobile telecommunication market. The mystery shopping method is used as the source of data for the comparative analysis.
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Design of metodology for selection of virtual network operators in Czech republic
 Opatřil, Marek ; Chlapek, Dušan (advisor) ; Bruckner, Tomáš (referee)
The main aim of this work is design methodology for the selection of subject - service provider of virtual operator in the Czech Republic and applied methodology on several subjects. Another aim is to analyze the situation in the mobile telecommunications markets in the world, especially from the perspective of MVNO. The last objective is a detailed characterization of conditions and the state of the mobile telecommunications market in the Czech Republic The second chapter describes the entities of mobile telecommunications market with a detailed focus on MVNO. The third chapter describes the critical factors that determine success MVNO. Later in thesis I analyze the mobile virtual network operator in the world and focuses on the Czech telecommunications market. In the final phase of thesis is I design methodology for selecting potential operator - the operator a virtual mobile operator in the Czech Republic, along with the application of the methodology on several subjects and verification. The benefit of this work is proposed methodology and its application for companies that are interested in entering the Czech telecommunications market through mobile virtual operator and companies that offer foundation and the know-how to potential operators of mobile virtual network operator. A side benefit of this work is a comprehensive look at the principle of operation of mobile virtual network operators in telecommunications.
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