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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Data Source Analysis in State Administration
 Rezek, Martin ; Ulman, Miloš (advisor) ; Martin, Martin (referee)
This diploma thesis tackles the issue of data sources used in state administration. Its aim is to carry out a process analysis of data sources used in internal processes within the Czech Social Security Administration authority (Česká správa sociálního zabezpečení) and propose changes to optimise processes within the institution. The theoretical part of the thesis defines communication between a citizen and public administration and describes its basic elements. It also looks at the Process Management In Public Administration project and the evaluation of applications for new ICT projects. The practical part deals with the application of the theoretical findings to processes within a particular body of the state administration, the CSSA. The resulting proposal to optimise selected processes within the entire CSSA institution is based on a process analysis of data sources from a branch of the District Social Security Administration office (Okresní správa sociálního zabezpečení) as well as two case studies.
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Measuring the effectiveness of e-government
 Tajtl, Martin ; Voříšek, Jiří (advisor) ; Stiegler, Petr (referee)
This paper describes problems of eGovernment and proposes way to measure e-Government services. Described is the state of the Czech eGovernment in detail to selected projects and in international comparison. The description shows that the development is still ongoing, but in a much slower pace than in the electronically advanced countries. Main identified problem is inconsequent strategic management and resortism, which is constraining deployment of cross-resort projects. Based on the description of the current situation and on the international experiences, author offers specific recommendations to future development of the electronization of public administration in the Czech Republic. In response on management problems is in this paper proposed and tested methodology for measuring the effectiveness of e-Government services. This methodology is an objective procedure of measuring the effectiveness of e-services which is providing feedback for service providers. Testing of methodology evaluates three services from taxation agenda and highlights their weaknesses, including the proposal of corrective solutions.
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