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Consumer engagement in business practice
KECLÍKOVÁ, Klára
This thesis deals with the topic of customer engagement in business practice. There are two main parts of the thesis - theoretical and practical part. The theoretical part is focused on the description and presentation of all information related to the issue of customer engagement in business practice from relevant professional publications, articles or Internet sources. The practical part focused on qualitative and quantitative research. First, a content analysis of current engagement tools was conducted, from already available sources. Subsequently, quantitative research was carried out, through a questionnaire survey in which 201 questionnaires were collected. It also included qualitative research, in the form of individual semi-structured interviews. The data collected was then used for more detailed analysis. Based on the analysis of the current status, trends, preferences, findings and insights, additional customer engagement tools were developed and proposed to the business to lead to higher customer engagement.
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Customer engagement in marketing management
SOLAROVÁ, Petra
The dissertation is focused on customer engagement which is defined as a certain activity when a company creates convenient possibilities and opportunities actively in order to involve customers who will be willing to express themselves to chosen companies' matters. It is obvious that it depends on the customers, whether they will participate or not. Both the company and the customer must be able to identify certain value that they obtain for them through their activity. The main goal of the thesis was creating a proposal in the form of a methodology, how to implement the chosen way of customer engagement with regard to the marketing management of retail companies. For purposes of the dissertation, the chosen way of customer engagement was obtaining customer feedback. During research interviews with entrepreneurs and managers, it was found out that it is just customer feedback that is one of the important topics in retail. In order to fulfil the main goal, the basis was a transposition of both theoretical pieces of knowledge and newly gained findings from own empirical research, concerning customer engagement within entrepreneurial subject's management. There were three partial goals that present a sequence of steps how to fulfil the mentioned main goal: (A) to identify particular ways of customer engagement in retail, (B) to find out how the chosen way of customer engagement is used in business practice in retail, and (C) to determine links between marketing management and the chosen way of customer engagement. There were used data from entrepreneurial subjects in retail and from customers as well. The result of fulfilling the main goal is the created methodology, how to work with customer feedback. It has three main sections: obtaining, processing and using of customer feedback. It is possible to consider the created methodology as a set of recommended directions for use how to develop and deepen relationships with customers. It is also an answer to the behaviour of contemporary customers who are not only passive receivers but they are active creators and influencers of actions around them.
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Competitive analysis of selected companies on the social network site Facebook
Ryčl, Jan ; Feige, Tomáš (advisor) ; Louda, Jan (referee)
Bachelor's thesis analyzes the success of marketing strategies of two companies on the social networking site Facebook using analytical tools. The theoretical part of the thesis deals with social media, social feedback and customer engagement. Then shows the marketing possibilities of Facebook and data analysis capabilities of Facebook Insights for evaluating the success of reaching customers. The practical part of the thesis deals with the competitive analysis of Facebook pages Xbox and PlayStation. The main goal is to determine which page appeals to their fans better and why it is so.
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