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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Analysis of the implementation of chosen ServiceNow modules, and their comparison to their model presented by the ITIL library.
 Vacula, Filip ; Bruckner, Tomáš (advisor) ; Skála, Jiří (referee)
This thesis is dedicated to the ServiceNow ITSM tool, and its comparison to ITIL. The main goal is to analyze the differences and similarities between implementation of Incident, Problem and Change Management processes in ServiceNow, and their model presented by the best practice recommendations of the ITIL library.
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