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Audit of process management
Vostatková, Adéla ; Kala, Václav (advisor) ; Pavel, Pavel (referee)
The thesis focuses on Audit of process management. In a section Current issue, the basic terms related to the topic of thesis are defined, for example audit and its purpose in enterprise, procedural audit, process and process management with applied methods included. Furthermore, the theoretical part gives an explanation about terms connected to quality and relevant standards of ISO. Selected and monitored enterprise for this thesis is a construction company XY which deliveres turnkey constructions. The company is certificated with ISO norms 9001. In analytical part the author will provide a procedural analysis which is base on conversation and cooperation with liable employees. In these analyses the up to date process will be identified as well as evaluated. Then the author will evaluate the current process of output product´s quality by chosen analysis. The author will also make a review of economic performance of the company in relation to up to date process that are currently taking place in the company. Afterwards, the comparison of adjusted process with ISO 9001 requirements will be made. From acquired findings which will come out from previous analysis the author of thesis will make a proposal to leading which contains simplification of the process, the aim is to increase performance. The author will bring a statement in every single section and refers to prevention. The author suggests to perceive a quality as the most important factor of success to achieve customer´s satisfaction which brings higher profit at the end.
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