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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Analysis of the Possibilities of printing solution
 Nosek, Miloš ; Přibyl, Vladimír (advisor) ; Přibil, Jiří (referee)
Goal of the work is to interconnect isolated knowledges from single study subjects into logical framework for management of IT services including transparent decision making method. Value of the mentioned approach is in interconnecting of the ITIL knowledges, the latest knowledges from outsourcing area and decision making know-how. There will be necessary to collect and analyse quantitative and qualitative data to achieve the target. Requirements will be expressed by IT service. The most suitable variant will be chosen by transparent method supporting decision making. Shown process can be generalized and used for design and evaluation of other IT services.
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Performance Management of IT Support Companies
 Nosek, Miloš ; Komárková, Lenka (advisor) ; Kincl, Tomáš (referee)
Aim of this work is to familiarize the reader with the complexity of providing IT support in a corporate environment and with the possibilities for its successful management using modern approaches such as ITIL and performance management. Furthermore, the realization of large amounts of data in various forms, which are available to us. And show of sample analysis and data presentation of the selected data file. The resulting data will be used for evaluation of the quality of user support and for performance management. Current key performance indicators of selected IT department and appropriate recommendations resulting from data analysis and experience will be introduced in practical part of the work.
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See also: similar author names
20 NOSEK, Martin
4 NOSEK, Michal
20 Nosek, Martin
2 Nosek, Matěj
3 Nosek, Michael
4 Nosek, Michal
2 Nosek, Milan
5 Nosek, Miroslav
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