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National Repository of Grey Literature

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Suggestion for Reduction of Customer Complaints Kropáčová, Lucie ; Jonášová, Petra (referee) ; Luňáček, Jiří (advisor) The master’s thesis is focused on evaluation of present process of managment of complaints in particular company in 2014. The evaluation is made by quality managment tools and with using correlation analysis. On the basis of acquired pieces of information there will be suggest corrective measures. These correctives measures will lead to improvement of managment process of complaints and reduce customer complaints. Detailed record

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2	Kropáčová, Lenka

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