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Optimization of IT requests - ŠKODA AUTO a.s.
 Jiránek, Robin ; Potančok, Martin (advisor) ; Koutný, Martin (referee)
This bachelor thesis presents an analysis of IT requests at ŠKODA AUTO a.s. The analysis was aimed at optimizing the management of IT requests. The proposed changes to the current system will not only support business processes but also ensure the consistency of the requests. Moreover, the changes will provide very intuitive and more user-friendly interface. The thesis is divided into three thematic parts. In the he first part, the company ŠKODA AUTO a.s. and the aims of this thesis are introduced. The second part deals with an analysis of the current system of IT requests and with data collection obtained by both the analysis and a survey of the system users. This part also summarizes the imperfections and outlines the proposed changes. The last and most important part of this thesis introduces the new system. The proposal is then validated and adjusted according to the validation. This thesis hopes to offer a team of developers tips on optimizing the request system and implementing the proposed changes.
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2 Jiránek, Roman
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