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Sources of trust in intelligent virtual assistants
Janouš, Jakub ; Numerato, Dino (advisor) ; Kabele, Jiří (referee)
The diploma thesis deals with the sources of trust in artificial intelligence, and how these sources are conditioned by social representations. It examines what risks the user is aware of when using artificial intelligence and how various factors affect the user's thinking. Artificial intelligence is represented in my work by intelligent virtual assistants (IVA). Based on semi-structured research interviews with their users, I have identified as the main sources of trust: neutrality, belief in the future, fulfillment of expectations and closeness. The first two sources are constant and based on social structure, while the last two sources of trust are based directly on user experience and are variable over time. It was also found that social representations have a significant impact on sources of trust. I divided all social representations into three categories - mechanicality, personification, intangibility, according to which the user's perception of artificial intelligence could be assessed and, based on that, his thinking about it. Because of this, I have proved that the trust of users is conditioned by social representations. An important part of trust is risk awareness. In my work, I have identified six main risks that users are aware of: unexpected software error, mechanical error, misuse of...
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Sources of Trust in Artificial Intelligence at Cybernetics Students at ČVUT
Janouš, Jakub ; Lachmann, Filip (advisor) ; Kotík, Michal (referee)
The work presents the concept of trust in artificial intelligence for students of cybernetics at ČVUT. It focuses on exploring the main sources of trust and describing the most important attributes which affect the trust of students in artificial intelligence. In addition, the secondary aim of the work is to find out how student trust influences the discussion of public and experts on security and trust in the implementation of artificial intelligence into everyday life. How it affects their view on artificial intelligence and how the discussion is reflected in their work. In analyzing the interviews, the participants answers were compared with Luhmann and Giddens concepts of trust. It has been found that trust in artificial intelligence students of cybernetics is based on a sufficient amount of complete information, the distributor of which is predominantly a school. This is similar to the concept of trust in Giddens, which it considers to be a necessary condition for the existence of trust. Giddens concept also coincides with the student's attitude towards possible risk. Risk awareness is another important source of trust. Students on the risk of using artificial intelligence are considering continuously because information draws on previous experience or again from the information gathered in...
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