|
| |
|
| |
|
|
Vysokopovrchové hydrodesulfurizační katalyzátory MoO3/TiO2
Gulková, Daniela ; Kaluža, Luděk ; Vít, Zdeněk ; Horáček, Jan ; Macháčková, Eva ; Zdražil, Miroslav
MoO3/TiO2 were prepared by impregnation of TiO2 supports with surface areas of 140, 230 and 407 m2g-1. MoO3 loading was in the range 2-32wt.%. The point of zero charge of the supports was 5.0, 8.1 and 10.5, respectively, and decreased with MoO3 loading to the value for MoO3 (2.1). According to the point of zero charge the supports were saturated with a molybdena monolayer at approximately 12, 24 and 14 wt.%, respectively. Temperature-programmed reduction exhibited four peaks, which were assigned to the stepwise reduction (Mo6+ to Mo4+ to Mo0) of tetrahedral monolayer species, po
|
|
| |
|
|
Analýza relaxačních jevů v tokamaku CASTOR vyvolaných nabíjením okrajového plazmatu hluboce vnořenou elektrodou
Brotánková, Jana ; Stöckel, Jan ; Hron, Martin ; Štěpán, Michal ; Peterka, Matěj ; Horáček, Jan ; Ďuran, Ivan ; Spolaore, M. ; Peleman, P.
Transport of plasma to the walls is one of the crucial topics in magnetic confinement fusion research. In tokamak CASTOR, during special regimes with strong biasing of plasma, we can observe relaxation events, corresponding to increasing and collapsing of a transport barrier. High spatially and temporally resoluted arrays of probes enable us to describe these phenomena in details.
|
|
| |
|
| |
|
| |
|
| |
|
|
Customer relationship management in outsourcing of IT
Horáček, Jan ; Bruckner, Tomáš (advisor) ; Vaněček, Michal (referee)
Outsourcing of IT is likely to be a perspective model of IT service delivery. However, only a small number of companies have adopted it and according to surveys, their satisfaction is relatively low. On the contrary, customer relation management (CRM) is a marketing approach that still keeps its popularity. Is not therefore CRM a solution also for outsourcing of IT? How should it be applied in the field? This master's thesis is intended for providers of outsourcing of IT and it aims to find answers to the questions above. The first step towards the goal is to identify main characteristic features of outsourcing of IT, which consequently provide a guideline for a systematic approach to the solution. The thesis does not presume reader's familiarity with CRM, hence the second chapter offers a brief yet holistic view of the issue. A synthesis of the information from the first two parts leads to a conclusion that it is not possible to decide about suitability of CRM in outsourcing of IT on a general basis, but always in the particular situation. Therefore the work suggests a set of criteria for the choice. The consecutive chapters deal with the application of CRM. Firstly, an entire system of tools for evaluation of customers is proposed. It enables providers to determine the suitable level of individual approach to each customer with consideration of both business and technical factors. Consequently, a provider can start building a relationship with his customer taking advantage of number of recommendations and tools given by this paper. It includes measures not only for convincing customers but also for increasing their retention. The thesis discusses broad variety of aspects of marketing in outsourcing of IT. Its scope ranges from customer uncertainty mitigation and purchasing process of a corporate customer, over tips on how to manage customer satisfaction, to appropriate adjustments of a service level agreement (SLA). The paper also briefly analyses the specifics of CRM in outsourcing of IT in the public sector.
|
guest ::
RSS feed.