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Care of Drug Users - Quality of Services
 HOLEMÁŘ, Marek
Care of drug users {--} quality of services This work deals with the quality of care of drug users in the establishments of prevention and cure of drug addictions in the Czech Republic. The theoretical part defines the problem of drugs in society, the importance of services for drug users, the principle of evaluation of the quality of these services and its trend in the Czech Republic and the role of services users in quality evaluation of these services. The practical part describes the process of creating of an instrument for evaluation of services quality from the users view and its practical testing in a model establishment. Centrum U Větrníku v Jihlavě {--} contact and consulting centre for drug users was used as the model establishment, and the standardized interview with service users was used as an instrument of the quality evaluation. The Standards for establishment and the programmes providing expert services to problematic drug users were used as the evaluation criteria of quality. This way of recognition of users satisfaction proved competent and can be recommended to other services providers.
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