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Spokojnosť obyvateľov s klientskými službami poisťovní v oblasti zákonného havarijného poistenia
Čajková, Viktória
This bachelor thesis deals with the satisfaction of the population with the client ser- vices of insurance companies in the field of liability and colision insurance. Nowa- days, the insurance market is considered to be the important and powerful compo- nent of the financial market. This thesis examines whether there is any insurance company that outperforms others in the area of customer satisfaction. I have chosen to focus only on the areas of liability insurance and collision insurance. The aim of the thesis is to find out whether it is worthwhile for current or prospective motor vehicle owners to stay with their insurance companies. And whether any of the in- surers should focus on improving their services for the satisfaction of their clients. The bachelor's thesis uses a questionnaire survey methodology and the data col- lected is evaluated and compared.

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1 Čajková, Veronika
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