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Návrh inovace personálního informačního systému v call centru
Čáp, Matěj
Cap, M. Proposal of innovation of the personnel information system in call centre. Thesis. Brno: Mendel University in Brno, 2018. This thesis deals with the selection of a distributor of a personnel information system which will be apt for call centres and will be able to solve problems re-garding obtaining and keeping employees within the company. First part of the thesis consists of the theoretical base to provide better understanding of the sub-ject. The other part deals with a model company onto which a situation analysis of call centre influences is applied. Based on the situation analysis and a detection of employees’ requests, the selection of the personnel information system is made. At the end of the thesis, obtained knowledge is summarised and limiting factors and work limits are discussed.

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