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Quality system in company Jihočeské tiskárny, a. s.
SUCHÁ, Veronika
The goal of the thesis is to assess the quality policy in connection to customer satisfaction in a selected organization through the ISO 9001 standard. The Jihočeské tiskárny (South Bohemian Printing Works) was established in the Fifties after the nationalization and grouping of local Czech and German printing works. During the privatization in the Nineties, Jihočeské tiskárny a.s. were established as a part of the Passauer Neuer Presse Verlag Group. In 2004, Obchodní tiskárny became the majoritary shareholder of JČT, and since 2006 JČT has been part of the printing OTK Group. The process and the system of assessment of customer satisfaction in Jihočeská tiskárny, a.s. is integral part of the company system of quality management. It is a part of the process of Creation and examination of contract in accordance with the company directive Q {--} S 7/1 Creation and examination of contract. The questionnaire that constitutes one of the annexes to the above stated directive (under the name of F 07 {--} Q 009 Questionnaire, as annex No. 9 to the directive) has several parts: assessment of order quality, assessment of satisfaction with order prices, assessment of satisfaction with service conditions provided to the customers, assessment of satisfaction with deliveries and logistic services. The evaluation of customer satisfaction from the point of view of product quality showed where there are problems that must be solved. The causes of most frequently reclaimed or criticized products and defects consist in mixture of products (particularly labels). The causes of displays of dissatisfaction with product prices and with price and payment conditions can be seen in insufficient work with clients and customers. That means particularly approximation of needs, technologies, input materials, principles and rules needed for production to all customers during mutual negotiations. The assessment of satisfaction with service needs and satisfaction with deliveries and logistic services brought not only identification of remarks and critique but also characteristic of causes. The whole process of assessment of customer satisfaction and the very evaluation of customer satisfaction in Jihočeské tiskárny, a.s. depends on the approach to solution of a whole complex of all operations performed and to actions to ascertain specific client satisfaction in the relevant period.
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Assessment on capital in the company and comparing with EU
PŘIBYLOVÁ, Veronika
My thesis is focused on the legal regulations of property taxes in the Czech Republic and its comparison with the chosen state of the European Union (Germany). The theoretical part describes a taxation system of road tax, real estate tax and inheritance tax, gift tax and real estate-transfer tax. And also a taxation system of road tax and real estate tax in Germany, because during the year 2007 it happened neither to a gift, succession nor a real estate transfer. The practical part is about the company Groz-Beckert, s.r.o. which has a subsidiary company in the Czech Republic and a controlling company in Albstadt in Germany. Then the comparison is made so these vehicles, land and buildings owned by the company in the Czech Republic would be also owned in the same quantity in Germany. It solves how much more the company had to pay in taxes and if the Czech Republic is for this company much more advantageous from the point of view of property taxes.
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Motivation and assessment of employees in chosen firm
MALÁ, Kamila
The goal of the thesis was to find out the level of employee{\crq}s motivation, how the company motivates, control and evaluate its employees. The existent system of employee{\crq}s motivation was analyzed for initial determination of the motivation level. As a method of questioning was chosen the common question-form. Based on the analysis results was designed a new {--} more efficient {--} system of motivation.
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Durability of steel structures exposed to corrosion
Pustka, D. ; Marek, Pavel
In the area of structural design increasing attention has being given to the development and application of new progressive methods allowing for complex reliability assessment of structures with consideration time-dependent effects. One of these powerful methods allowing this complex reliability analysis is SBRA method. The potential of this method is briefly outlined on example of a steel component exposed to time-dependent corrosion effects.
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