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The application of Kepner-Tregoe methodics for risk management in chosen wedding agency
Štědrová, Zlata ; Švecová, Lenka (advisor) ; Kula, David (referee)
This diploma thesis is about Kepner-Tregoe methodics which is targeting on Potential Problem (Opportunity) Analysis and its usage for organizing weddings. The goal of this diploma thesis is to apply this analysis in chosen wedding agency and to determine needed process of operative risk management. The output of this thesis is printed list of risks and opportunities including corrections for their elimination or decreasing/increasing if we talk about opportunities, how to proceed if potential problems and potential opportunities show up. Part of the thesis is also to create this manual in Microsoft Office Excel 2007 but this isn't an output of either diploma thesis or its supplement and it is not public.
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Process analysis and proposal of their optimization in engineering company
Fikar, Vítězslav ; Říhová, Zora (advisor) ; Zeman, Jan (referee)
This thesis is focused on comparison of function management and processing management, especially their advantages and benefits. Using of processing management is introduced on practical example. There is made process analysis on chosen processes in engineering company. Detailed description of these processes is the result. Next step is searching of shortcomings and mistakes in these processes and trying to find solutions of them. The result is evaluation of these solutions and their benefits for company. Then there is proposal of introduction of solutions into processes in the company
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Use of ITIL in the organization
Jungwirth, Lubomír ; Měsíček, Libor (advisor) ; Slaba, Rudolf (referee)
The aim of this paper is to introduce the possibility of using the ITIL framework in the organization and the management of services, or IT Service Management. The work is divided into two parts. The theoretical part focuses on the general presentation of the ITIL framework. In this part the reader will be familiar with the history and origin of the ITIL framework itself, its general operating principles, characteristics, and ultimately there will also be presented comparing the various versions of the ITIL framework, including linkage to other frameworks and standards. The second part aims to present the practical possibility of using ITIL within the organization, but they are not directly mentioned, in order to avoid possible damage resulting from the company's presentation of some internal processes and principles. For the purpose of this study, however, will be fully adequate to characterize the company only of a few aspects that make possible to demonstrate the possibilities of using the ITIL framework. Since the ITIL framework is very comprehensive and extensive, it would be in the range of this work in practice to introduce the possibility of using the ITIL framework, and therefore work will focus on one of the key processes, which is the process of Change Management (Change Management). The content of the practical work is mainly an analysis of the current state of implementation of the change management process, its evaluation and formulation of recommendations for streamlining.
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Analysis of Procedural Risks of the South Bohemian Region's Medical Rescue Service with the Output to Emergency Plans
Čelikovská, Martina ; Lešetický, Ondřej (advisor) ; Voráček, Jan (referee)
The organization of processes and activities of Medical Rescue Services must reflect the basic rules for providing EMS in accordance with regulations of the Ministry of Health. Organization process faces many risks (which can be summarized into three key groups - natural disasters, criminal activity and human error) for risk analysis process has been established methodology, which involves the calculation of risk factor, the likelihood of risky situations and the impact - the amount of damage. Risk analysis process was implemented from the perspective of patients with regard to the above risks. To minimize these risks, the impact on patients, was proposed measures, summarized in the emergency plans. These plans should be tested regularly. Managing emergency plans describing the proposed directive, which should be included in the Quality Management System for ZZS JCK
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Process Management and Possibilities of Its Implementation in the Chosen Organization
MATOUŠEK, Petr
This thesis deals with the topic of process management and its importance within the modern management conception. The literature search introduce the progress of the process management and its principles, the approaches to improve the management processes, it presents the chosen tools of the process modelling, sorts of changes in the transition from the functional to process management, and introduces more closely the Business Process Reengineering and Total Quality Management. The practical part attends to the analysis of the present state of the choosen company, presents the company basic characteristics, organization structure, working positions, staff evaluation system, it identifies and describes the core, secondary and supportive managerial processes in progress within the company. Deals with the proposals how to implement the process management elements within the measurement and evaluation of processes, staff motivation and internal communication. The main benefits of this thesis include the elaboration of the process map of the organization, diagrams of the majority of processes together with their detailed descriptions, denomination of the staff responsible for the particular processes, determination of the key performance indicators suitable for the measuring of the processes effectiveness in time. We have elaborated the questionnaire on the periodic measurement of the customer satisfaction. We have also designed a new module of staff remuneration and suggested the implementation of the knowledge database and other precautions having an influence on the process management, internal communication and, in particular, on the customer satisfaction.
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PROCESS MANAGEMENT AND THE POSSIBILITY OF ITS USE IN THE CHOSEN COMPANY
NÁVAROVÁ, Jitka
The goal of my thesis was to describe the processes in the chosen company. The goal was also to analyze one of the processes, specify its phases and suggest its change that would make the process more efficient for the customer and for the company. The analytical section was concerned with analyzing the processes and better specifying the chosen process and its problems. The synthetic section refers to the suggestion of new process structure, so that the chosen process better satisfies the customer and the company. The change was based on adding two new processes, identifying the possibility of production in the Production Department and identifying the possibility of assuring the material sources in the Purchasing Department. The change of the process was realized and the managers of interested Departments found it better than the ``old process{\crqq}.
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Apply principles of the process management in currant companies practice
CERHA, Jiří
This work is about process management. The main sources were annual reports of companies, web sites, other business documents and business management and staff. This work goes from analyse part to synthetic part. This two companies Vodafone Czech Republic and Severomoravská plynárenská were chosen for analyses. Analyse part contains economic analyse of sector charakteristic, costs analyse, core process analyse, financial analyse and process principles analyse. The synthetic part is about confrontation between results of analyses that two companies. Better rating have Vodafone because of image, IT and marketing. In the last part are the recomends how to rebuild their processes.
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Procesní management a možnosti jeho uplatnění ve firmě Zeelandia, s.r.o.
SEDLÁČEK, Martin
Despite the process management is young, there´s many kinds of methods to analyse the firm conditions and implement the process management to the life. At the same time is possible to use some methods of value management. Some this methods were used in the firm Zeelandia, s.r.o. Zeelandia is czech-holland business firm and there was analysed the process model with all core processes and all reciprocally links. Then were choosed two most important processes (marketing, business and distribution) and it was made the redesign of it. It was made a new process called TCS (Total Customer Satisfaction) which make better situation of costumers relationship and organization of business processes. It´s very important to know it was a partial change and it must be took into the consideration. The managers must change their minds and leave the old assumptions, because this is the way to be more succesful in the future. The process management is this way.
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