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National Repository of Grey Literature 11 records found  previous11 - 11  jump to record: Search took 0.00 seconds. 
Ombudsman status and his role in medical organizations
 ERETOVÁ, Zuzana
In my thesis I would like to inform the public not only about the office of ombudsman as such but also about the special ombudsman{\crq}s office for public health service, the tasks that he is in charge of and the fact how he can be helpful to people. The objective of my research was to find out how the public perceives the office of the ombudsman for public health service, what issues the ombudsmen deal with within the scope their offices in the health care facilities and to map the frequency of ombudsmen{\crq}s offices in the health care facilities within the Czech Republic. The hypotheses, which I have predetermined, were as follows. The public does not have enough information on the office of the ombudsman for public health service; the most frequent issues, which the ombudsman for public health service settles, are the grievances of patients concerning the behaviour of clinicians and nurses; and teaching hospitals have established an office of the ombudsman for public health service. Through my research I have learned the following facts. The office of the ombudsman for public health service has been established in six health care facilities of the Czech Republic. It includes four teaching hospitals and two non-governmental health care facilities. There is no legal regulation stipulating the necessity to establish an office of ombudsman in the health care facilities. The issues most frequently settled by the ombudsmen concern the improper communication of medical staff with the patients and their relatives or visitors. Another problem is the patients{\crq} dissatisfaction with the fact that the medical staffs does not properly or fully inform them, as well as the issue of too long waiting time in the emergency facilities. Using a questionnaire to address the public I also found out that almost three fourths of informants have never heard the term of ombudsman, they do not know what tasks he is in charge of and have no idea that such and office exists in some health care facilities in the Czech Republic. The same number of informants would like to obtain more information on the issue of the ombudsmen in the health care facilities and the public evaluates the current awareness of this issue as insufficient. More than a half of informants consider the office of the ombudsman for public health service as useful and think that establishing of such an ombudsman{\crq}s office results in a higher quality of health services.
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National Repository of Grey Literature : 11 records found   previous11 - 11  jump to record:
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