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Emergency Call Service 112 and its Possibilities in Receiving Emergency Calls from Handicapped Citizens
DVOŘÁKOVÁ, Kamila
This bachelor thesis deals with the possibilities of calls made by handicapped people (deaf, blind or physically handicapped) to emergency lines, including line 112. According to the European Parliament Directive 2002/22/ES of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services, specifies that each citizen, whether healthy or handicapped has the right to call to emergency line 112 free of charge. This thesis involves a questionnaire based research. Sets of questions focused on handicapped citizens asked whether they had sufficient possibilities to call to emergency lines. The questionnaires were distributed to handicapped citizens in South Bohemia. The aim was to find out whether the efforts of the Fire Rescue Service in the field of reception of emergency calls from handicapped people were sufficient or not and whether these citizens are or will be interested in using the line in the future. The research has shown that handicapped people may communicate with the emergency lines by means of mobile phones like healthy people, provided their handicap does not prevent them from doing that. Blind and sand-blind people do not have problems with telephoning either, mostly from mobile telephones. They might only have a problem with specification of the event location. Deaf and hearing impaired people actually have problems with mobile phone communication, but the Fire Rescue Service of the South Bohemia Region enables them to send SMS, thanks to which they can receive assistance of the same quality as any healthy person in emergency situation occurrence. As for legislation, a new draft Fire Rescue Service Act, which contains the issues of emergency calls from handicapped people, is being consulted at present.
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