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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Customer Satisfaction with the Services of Telephone Mobile Sector
 Vaculčíková, Markéta ; Maštera, František (referee) ; Chalupský, Vladimír (advisor)
This bachelor´s thesis deals with an analysis of customer satisfaction at the O2, Vodafone and T-Mobile. The work is based on theoretical findings oriented on customers, methods of measuring customer satisfaction, and marketing research which represents the mainstay of the work. The companie are described and analyzed in the practical part. Furthermore, the results are processed and evaluated on the basis of a questionnaire survey. Consequently, some measures are suggested for improving customer satisfaction at this companies.
Detailed record
Customer Satisfaction with the Services of Telephone Mobile Sector
 Vaculčíková, Markéta ; Maštera, František (referee) ; Chalupský, Vladimír (advisor)
This bachelor´s thesis deals with an analysis of customer satisfaction at the O2, Vodafone and T-Mobile. The work is based on theoretical findings oriented on customers, methods of measuring customer satisfaction, and marketing research which represents the mainstay of the work. The companie are described and analyzed in the practical part. Furthermore, the results are processed and evaluated on the basis of a questionnaire survey. Consequently, some measures are suggested for improving customer satisfaction at this companies.
Detailed record

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