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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Spokojenost zákazníka s rehabilitačními službami
 Saiverová, Denisa ; Kořánová, Helena (advisor) ; Turzík, Vladislav (referee)
The graduation theses deals with the customer satisfaction -- in this case patients - with the rehabilitations services in the Rehabilitation Institute Kladruby. The theoretical part defines the general conditions of the service quality by ISO standards 9000 and the relevant literature, outlines the improving of service quality, explain the conception of the customer satisfaction, outlines the possibilities of it's measuring and improving. The theses finds satisfaction or dissatisfaction of the patients with the certain areas by the questionnaire investigation. Areas of investigation are for example the care of doctors and nurses, providing information on the nature of health, the physiotherapists work, quality of food and equipment on order on the bed wards. The obtained results are compared with the investigation of the bachelor thesis.
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Kvalita rehabilitačních služeb
 Saiverová, Denisa ; Chvojková, Helena (advisor) ; Švachová, Marie (referee)
Práce popisuje rehabilitační služby ústavu a samotnou péči o pacienty. V teoretické části nastiňuje pojmy jakost a rehabilitace, v praktické části se zabývá samotným procesem rehabilitace, hledá slabá místa a navrhuje jejich řešení.
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