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Motivace a odměňování pracovníků ve vybrané organizaci
STUDNIČKOVÁ, Alžběta
The aim of this master thesis was an analysis of motivation and the system of employee remuneration in a chosen organization, proposed amendments and recommendations for improving management in this area. This work has two main parts; the theoretical and the analytical one. In the theoretical part, a thorough research concerning information from the field of motivation and remuneration has been conducted. This information was essential for understanding the given matter and provided me with expert knowledge. The introduction of the analytical part is devoted to the analysis of the motivation system and the system of employee remuneration; the examined company is introduced in terms of its organizational structure, its situation in the field of HR management and its method of remuneration and motivation of its employees. This part was followed by a survey using a questionnaire which contained a total of 25 questions and each of them was subsequently provided with a graphical illustration of the results together with a verbal commentary. The survey questionnaire did not show any weak spots. The employees are sufficiently motivated and the system of remuneration is well established. The examined company realizes that in order to obtain its desired results it is necessary to have quality employees who are well motivated. There naturally is not a business in which all employees are completely satisfied with everything which the business offers. A certain employee dissatisfaction is not entirely undesirable; the business is given the option to constantly improve its running. Following proposals resulting from the survey questionnaire were formulated:holiday or recreational benefits, establishing a company kindergarten or one of its cheaper variants, regular employee evaluation, the method of employee evaluation and presenting the results and the possibility of an educational stay initiated by the company.
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Service Innovation in a Selected Enterprise
STUDNIČKOVÁ, Alžběta
The service sector is very broad. It covers various activities, from simple proc-esses to the most complicated ones. This sector can also be called tertiary sector. It is the youngest and largest sector of the world economy. Inflow of funds and job opportunity growth is linked to it. The aim of this thesis is to analyze the services provided by the Theresia Hotel, located in the centre of Kolín, to evaluate customers´ satisfaction with the provided ser-vices. Further it proposes new, missing services to customers and suggests improvement of existing services, which are not satisfactory at present. The thesis is divided into a theoretical and a practical part. The theoretical part is focused on services, tourism, innovation, Customer Relationship Management and clas-sification of accommodation. All segments are divided into sub-sections, each focusing on a special area. The practical part is based on a directed interview with a senior executive and a questionnaire based survey carried out in the above mentioned hotel in the period from July to December 2014. Customers were asked to answer questions related to services provided by the hotel. Based on their replies issues and problems were revealed, which helped improve the provided services and the hotel as a whole. One of the proposed innovations is a virtual tour placed on the hotel website. Its aim is to show to potential guests the hotel rooms and other spaces to make their deci-sion easier. Another possible innovation of the website is the video presentation, which should present hotel services during a few minutes. Possibility to rent a bike or a scooter will be appreciated by people without chance to bring their own bikes to the hotel. At the reception should be placed information materials about region and souvenirs with hotel theme. It is also necessary to improve Facebook pages of the hotel, especially in terms of the upload several photos of employees and guests, regularly posting news concerning the hotel and creating bilingual profile in Czech and English. To help to improve guests' satisfaction it is necessary to eliminate shortcomings in rooms and bathrooms and provide new hotel services.
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