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Customer satisfaction with services of Avalon fitness center
Roztočil, Jiří ; Janák, Vladimír (advisor) ; Šíma, Jan (referee)
Title: Customer satisfaction with services of Avalon fitness center Objectives: The main goal of this diploma thesis is to determine customer satisfaction with the services provided by Avalon fitness center through the SERVPERF questionnaire. Based on the results, make changes and propose recommendations that should lead to improved quality of services in the Avalon fitness center. Methods: A modified SERVPERF questionnaire method was used to determine customer satisfaction with the services in the Avalon fitness center. This questionnaire measures the actual perception of the quality of services provided. In addition to the questionnaire survey, semi-structured interviews were conducted to deepen the issue with management, trainers and selected customers of the fitness center. Results: The results of the questionnaire survey are shown using graphs and tables. It is clear from the results that the customers of the Avalon fitness center are very satisfied with the services provided. Customers are most satisfied with the opening hours, equipment, provision of services at the agreed time and coaches. On the contrary, they negatively perceive the cleanliness of the background, the behavior of the receptionists, lockers in the locker rooms and updating the schedule. Keywords: customer satisfaction,...
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Image of selected destination
ROZTOČIL, Jiří
Image and brand are important competitive tools of destination marketing. Destination marketing organization should care about good reputation and strong brand to compete on the market. Bachelor thesis deals with evaluation of the image of the town Plzeň as a tourism destination. Analysis is based on existing knowledge and measurement models and via image comparative analysis of the most important competitors of Plzeň. As the strategy selection plays an important role in the process of destination image formation, a questionnnaire survey is used for the purpose of gaining evident outcomes of the work. It was asked 206 respondents. The Plzeň is strongly associated with beer and brewery tradition. Results show positive impacts of the project of the European capital of culture 2015, because respondents often associated Plzeň with culture and culture events. Results of survey identificate too new motives, which can use in destination marketing as a strong brand of sports clubs (FC Viktoria Plzeň, HC Škoda Plzeň, Talent Plzeň) or successful products (Škoda, Pilsner Urquell). All the findings subsequently serve visitors with the image of Plzeň and help the town become a frequently visited tourist destination. As an innovation for tourism supply there is proposed new guided tour through the historical center of town.
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