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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Analysis of the electronic services of the Czech Post with focusing on hybrid services
 MIKEŠOVÁ, Hana
The thesis focuses on the analysis and recommendations for the development of electronic services of the Czech Post. The aim is to analyze the use of hybrid mail instruments and its improvements due to customer needs. Sub-goal of this thesis is the analysis of Hybrid post´s instruments and their utilization, the analysis of relationships with customers focussed on Customer Relationship Management and an examination of the whole situation of the Czech Post´s hybrid services.
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Analysis of Postal Services Within Postservis (Hybrid Mail)
 MIKEŠOVÁ, Hana
The main objective of this work was to analyze the commercial services provided by Czech Post in the project Hybrid Mail and propose possible changes and improvements. Sub-goal was the mapping of customer satisfaction with the services provided in the press, assembly and dispatch of consignments and assessment of the competitive position of Czech Post in this market segment.
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