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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Implementation of the loyalty programme
 Lipovská, Petra ; Zamazalová, Marcela (advisor) ; Hofmanová, Andrea (referee)
The master's thesis deals with the creation of the new concept of a loyalty programme for a particular company, which would be a strong competitive advantage focusing on the selection of benefits through customer survey. To fulfil this topic the thesis first outlines the theoretical knowledge on which the concept should be based and what are the methods and possibilities in the area of loyalty programmes. Furthermore, there is detailed analysis of the market situation and its players with an emphasis on points of difference. The main part of the thesis firstly sets objectives, the target group and principle of the loyalty programme. In the main part the benefits with the highest value for customers are chosen through a customer survey using a three-level selection method. The analysis also outlines the differences between travel classes, gender and age of respondents. In conclusion, there is also the economic rationalization and recommendations for the company.
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Cause Related Marketing in the Czech Republic
 Lipovská, Petra ; Koudelka, Jan (advisor) ; Pešek, Ondřej (referee)
This bachelor's thesis concerns with an issue of perception and influence of Cause Related Marketing on young generation in the Czech Republic. In the theoretical part the key principles and forms of the partnerships between the businesses and non-profit organisations or causes are explained. In this part there is also a detailed case study from abroad. In the practical part the author evaluates two Czech CRM projects and shows the results of own research of attitudes of young Czech consumers to CRM and also tries to find differences in perception according to sex and place of living.
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