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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Customer Satisfaction Analysis and Proposals for its Improvement
 Matejková, Monika ; Lihotský, Ivan (referee) ; Chalupský, Vladimír (advisor)
The diploma thesis deals with customers’ satisfaction analysis with service quality focus on financial services. Based on the theoretical knowledge about customer satisfaction and methods of service quality research, the aim of this diploma thesis is to analyze current level of customer satisfaction with service quality in the selected company and to recommend possible proposals for its improvement.
Detailed record
Customer Satisfaction Analysis and Proposals for its Improvement
 Matejková, Monika ; Lihotský, Ivan (referee) ; Chalupský, Vladimír (advisor)
The diploma thesis deals with customers’ satisfaction analysis with service quality focus on financial services. Based on the theoretical knowledge about customer satisfaction and methods of service quality research, the aim of this diploma thesis is to analyze current level of customer satisfaction with service quality in the selected company and to recommend possible proposals for its improvement.
Detailed record

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