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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Analysis of contact center at Citibank focused on understanding, analysis and asses activities of CitiPhone
 Čapková, Veronika ; Žebrák, Miroslav (advisor) ; Kratochvílová, Hedvika (referee)
There are analyzed key departments of bank in my thesis, which come in contact with clients and which partake of formation of their relation to the Citibank. This thesis targets the contact center CitiPhone, which serves personal entities of the bank. The theoretical cognizances from the first part of my thesis are applied to the conditions of this contact center in the practical part of it. The topic of my thesis is, on the example of contact center CitiPhone, to show activities, which contact center perform, to point out its critical parts and assess its current position. The assessment of activities of contact center CitiPhone is substantiated by graphs and results from period under consideration, which is first half of the year 2008.
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21 KRATOCHVILOVÁ, Hana
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