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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Optimalizace pojistného plnění v procesu likvidace pojistných událostí s ohledem na klientskou spokojenost
 Kolísek, Jiří
Thesis on Management claims handling process in order to optimize the indemnification with respect to client satisfaction deals with determining the reasonable costs of indemnification of damage to motor vehicles. It defines processes liquidation process in relation to the legislation, client satisfaction and the actual state solution claims. The practical part of the thesis deals with expert analysis of the resolution of insurance claims, defining new procedures and methods in the process of liquidation, evaluates and analyzes client satisfaction. The aim of this thesis is the statistical analysis of the impact of new measures liquidation process, ensuring the profitability of individual products while maintaining customer satisfaction.
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Pojistné podvody na motorových vozidlech
 Kolísek, Jiří
The thesis deals with the issue of insurance fraud on motor vehicle insurance. Insurance fraud is a serious problem affecting not only insurers, but also the whole society. Insurance fraud is being committed in connection with insurance and participants are both natural and legal persons in order to elicit insurance. Insurers respond to new trends in insurance fraud specialist staff training, creation of specialized teams, investment in new technologies and finding new sources of information for the prevention, detection and disclosure of insurance fraud. In my work to illustrate some cases of insurance fraud, also the tools and options as insurance fraud to detect, prove and make arrangements for the future.
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7 Kolísek, Josef
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