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Consumer Protection and out-of-court Settlement
Kocová, Ivana ; Drozen, František (advisor) ; Švarc, Zbyněk (referee) ; Šípek, Ladislav (referee) ; Viestová, Kristína (referee)
Based on the analysis of legal regulations, data and other information regarding consumer protection, it is proposed to establish a specific system of out-of-court settlement of consumer disputes. The settlement is proposed in three variants, showing the best variant, and meets the basic principles and objectives for this type of settlement of consumer disputes -- transparency, better efficiency and low cost. The system was proposed based on information obtained from international studies, documents, national sources -- the market surveillance authority, non-governmental consumer associations, etc. as well as on experience with preparing and implementing the recent pilot project of out-of-court settlement of consumer disputes.
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