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The Importance of Manager´s Communication
Kárníková, Klára ; Horáková, Jana (advisor) ; Pavla, Pavla (referee)
In the first chapter thesis explains the concept of management, personality and the role of manager. This thesis deals connection management and communication, thus the importance of communication skills manager. In the second chapter thesis explains with the basics of proper communication, interview strategies and proper critique.
The third, main, chapter is devoted to conflict and their optimal managing, including prevention against them. The thesis includes advices, principles and soloutiouns some conflict situations in the workplace. The thesis includes verbal self-defense techniques, and inspiration for coping emotionally tense situations and gaining energy for the job.
The gist of practical part is the qualitative research with managers or directors. The processed results show that quality of communication skills of managers is high and comply with their position. Communication is most important tool in their work, a reflection of the performance of them and their subordinates.
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