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Requirements for telephone crisis intervention for victims of human trafficking
HONZÍKOVÁ, Eva
The thesis topic ``Requirements for telephone crisis intervention for victims of human trafficking{\crq}q was chosen because of the author{\crq}s personal experience. The thesis aims to map out a comprehensive picture of a specialised helpline for trafficked persons and to compare its requirements with those of the helpline for the general public. Human trafficking is a criminal act which entails an abusive breach of human rights. Recent expansion in Europe is often connected with a specific migration situation, so it is a current topic. Human trafficking is widespread throughout the whole of the Czech Republic, and as the victim is prevented from moving freely and is torn from their familiar surroundings, it is important that they have unlimited access to a contact. For that reason, initial contact with victims of human trafficking is often made through telephone crisis intervention, which must be highly professional. The working theory deals with telephone crisis intervention, human trafficking, workers and clients. It explains TCI in the context of clarification of formats and different types of services. Online counselling is described further, help-line working methods are clarified and the basic service principles are outlined. Another area of focus is help-line workers and their training, cooperation and supervision. The next chapter concerns human trafficking and explores legislative problems, the human trafficking mechanism, forms, routes, causes and consequences. The final aspect is clientele, and explains the use of the term trafficked person and victim of human trafficking, and describes the risks to clients who contact help-lines. The aims of this thesis were to clarify the characteristics of telephone crisis intervention for issues of human trafficking; to compare the conditions of a worker dealing with specialised telephone crisis intervention with general telephone crisis intervention for the whole population; to map out the working procedures within telephone crisis intervention; to map out the working procedures within online counselling. The author believes that aims of the thesis were met. Qualitative research was used to achieve the aims of the thesis. Data was obtained through interviews conducted by the author. The data gathering technique used was to conduct a semi-structured interview with open question. The interviews lasted for approximately one hour and were composed of two parts. The research sample included two groups of participants {--} workers providing telephone crisis intervention services. The first group was made up of 10 workers who work on specialised help-lines directed at human trafficking. The second group was comprised of 10 workers providing telephone crisis interventions for the general populace. The author formed three hypotheses based on the results of this qualitative research. There is the same need to complete the basic course of crisis intervention for consultants working on the ordinary help lines as for the consultants working on specialised help lines. Consultant on specialised help lines is more focused on providing a service of legal information than the consultant working on the ordinary help lines. Younger help-line consultants on the help lines for victims of trafficing don't see exactly the specifics of that line. The author believes that the work could be useful for organisations providing specialised help-lines for victims of human trafficking.
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HELPLINE-THE SERVICE OF SOCIAL PREVENTION FROM A VIEW OF A VOLUNTARY WORKER
HONZÍKOVÁ, Eva
Abstract The topic of the bachelor work "Helpline - social prevention service from the point of view of volunteer worker" was selected on the base of the author's own experience, as she herself is a helpline volunteer. The purpose of helpline is to support the client in crisis, which is highly ignored in today{\crq}s hectic time. Therefore it is a very topical problem. The line is not able to work fully without the help if volunteers, but such activity is very specific, laying considerable demands and responsibility on the volunteers. The bachelor work is focused on phone crisis intervention, advantages, disadvantages, stages and techniques of dialogue. An integral part of the work consists of the volunteers who are devoted a whole half of the work. It describes particularly the sense of volunteering, motivation, circumstances of decision-making, relationship with workers, volunteer training and reward for work. It mentions marginally the duty to pass supervisions. It is important to ascertain how the volunteers perceive the line. The aim of the work is to map the circumstances of the volunteers{\crq} engagement in the helpline activities; to specify what they expect from volunteering and what does it bring to them; find out how volunteering affects their private life and themselves; map the techniques used and find out what the volunteers follow at helping the client; clarify what the volunteers are afraid of at the helpline. Quantitative research was selected for this work. Semi-standardized interview was used as the collection technique. Recording sheet was used to record the data. The interview consisted of 6 specified circuits. The circuits dealt with identification data, volunteering, circumstances of becoming volunteer, use of specialized knowledge, helpline rules and environment support. The research set consisted of 10 volunteers from the helpline of the town of Písek, which is provided by Arkáda, the teaching-psychological advisory centre. The research was performed on the ground of Arkáda or in the volunteers' home environment. It took place in a period of two and a half months, from the beginning of February to the middle of April. The author set the following hypotheses on the base of the results of quality inquiry: The helpline volunteers prefer group supervision against individual one; beginners prefer techniques learned in the course of phone crisis intervention in the interviews; junior volunteers have problem with relationships with other workers. The author maintains the position that the work could be useful for an organization providing helplines. It would serve for better understanding of volunteers. It could be used in the subject of Volunteering, or possibly in the subject of Theory and Methods of Social Work.
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