National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Customer protection on the market of toys
Niklesová, Eliška ; Horová, Olga (advisor) ; Šimanovská, Jitka (referee)
Bachelor thesis is devoted to the analysis of system of customer protection on the market of toys. The aim of this thesis is to analyse customer's knowledge in the field of toys labeling, to chart customers awareness, their interest about these informations and detection of customers preferences during the selection and purchase of toys in Czech republic in year 2012. The market research was used to fulfill the main objective. The research was conducted by written quantitative polling of chosen customers. Resulted of this research was that customer's knowledge in the field of toys labeling, treating with toys or in the field of control authorities is sufficient. Despite of these results customers are not interested in detailed informations about customer protesction. The most common factors influencing customers preferences during the selection and purchase of toys are children's wishes and price. Customer's knowledge of certification marks is low.

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