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The analysis of effectiveness and maturity of change management process in chosen organization
Rabushko, Valeriya ; Drga, Jaroslav (advisor) ; Basl, Josef (referee)
The primary objective of this bachelor thesis is the analysis of effectiveness and maturity of change management process in chosen organization. The thesis is divided into two main parts: theoretical and practical, where theoretical part explains basic information about the IT Infrastructure Library and the principles of change management process within this framework. Practical part is aimed at describing change management process in chosen organization and evaluating its effectiveness and maturity in terms of ITIL framework.

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