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Data Mining
 Stehno, David ; Hynčica, Tomáš (referee) ; Honzík, Petr (advisor)
The aim of the thesis was to study and describe data mining methodology CRISP-DM. From the collected database of calls to the call center a prediction was performed, based on CRISP-DM methodology. In phase of test situation modeling four different testing methods were used: the k-NN, neural network, linear regression and super vector machine. The input attributes importance for further prediction was evaluated based on different selections. The results and findings may provide data for further more accurate forecasts in the future; not only in number of calls but also other indicators relevant to the call center.
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