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National Repository of Grey Literature

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Customer Satisfaction Analysis and Proposals for Its Improvement Žambochová, Alice ; Zámečník, Jan (referee) ; Schüller, David (advisor) This diploma thesis focuses on the analysis and evaluation of proposals to increase customer satisfaction. The first part is devoted to the theoretical background of the topic. The next part is an analysis of the current situation of the internal and external environment of the company, as well as an analysis of customer satisfaction following an evaluation of questionnaire-based research. The last part contains proposals to increase customer satisfaction. Detailed record

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