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Communication skills of a nurse from the patient´s point of view
 HOLENDOVÁ, Jana
The research paper attempted to answer the question whether patients are satisfied with the nurses{\crq} communication skills. The target group of the paper were patients which, during the duration of the study, were hospitalized in department of internal medicine in hospitals in České Budějovice a.s. and Havlíčkův Brod and were at least 18 years or older. 110 informants participated in the questionnaire type survey. Hypotheses assumed satisfaction of patients with verbal communication, dissatisfaction with non-verbal communication and relationship between decreasing satisfaction of patients and their age. Only the firstly named hypothesis was confirmed during the study.
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