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Electronic Services for Citizens
 Hejdusová, Kateřina ; Přibil, Jiří (advisor)
This diploma thesis is focused on the topic of electronic services, which are provided by the public administration to citizens. The thesis focuses mainly on services provided in the Czech Republic. The aim of the thesis is to evaluate the current situation in the field of electronic public administration services, which are offered in the Czech Republic, and to propose several measures that could improve the current situation. The evaluation is done by the method of comparison of offered services in the Czech, Estonian and Finnish Republic. Service features are evaluated using a five-step maturity model and benchmarking principles. For services in the Czech Republic that are evaluated on the basis of the comparison as missing or of insufficient quality, steps are proposed to eliminate their deficiencies.
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