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National Repository of Grey Literature

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Analysis of Customer Satisfaction and Suggested Measures for its Improvement Andrýsková, Jana ; Michalčíková, Monika (referee) ; Chalupský, Vladimír (advisor) This thesis is focused on the analysis of customer´s satisfaction and of comunication´s instruments of Josef Bednář – cleaning servis. Actual customer´s satisfaction will be find by the list of questions and the proposals for increase will be propose. Then the right comunication´s instruments for getting new customers will be propose. Detailed record

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