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National Repository of Grey Literature

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Customer Satisfaction Analysis and Recommendations for its Improvement Németh, Nikolas ; Füzek, Peter (referee) ; Chalupský, Vladimír (advisor) This diploma thesis deals with measuring and analyzing customer satisfaction in a chosen company, whose main field is providing customer support services to other companies. On the basis of the theoretical background of the findings and analysis, the work includes proposals to improve the overall level of customer satisfaction. Detailed record

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