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Benefit of Personal Assistance from the Perspective of Users
SLÁČÍKOVÁ, Olga
The bachelor thesis is divided into theoretical and practical parts. The theoretical part consists of four basic areas. The first is focused on the legislative definition of personal assistance, its types, what personal assistance actually entails, prerequisites for performing the work of a personal assistant, who is a user (client) of social services. In the second heading Maslow's pyramid of needs is described, the third heading is devoted to the elderly, the definition of old age and ageing, the division of old age, biological, psychological, social aspects, demographic aspects of old age and ageing and the specifics of communication with the elderly and the specifics of communication with the elderly with diagnosed dementia are described. The third strand concludes with a description of the needs of the elderly. The fourth strand concerns persons with disabilities. This section describes the specifics of each type of disability - intellectual disability, hearing impairment, visual impairment, physical impairment - and the specifics of communicating with clients with each type of disability. The last section of the theoretical part concludes with a basic definition of the needs of people with disabilities. The main aim of this thesis was to find out what the users of personal assistance see as the greatest benefit. A sub-objective was to determine satisfaction with the services provided. In addition to the actual benefits of the service and satisfaction with the services provided, the thesis also assesses the areas that users are not satisfied with and what their relationship is with the assistants who attend the clients. At the end of the interview, clients were able to give their opinion on personal assistance as such, or comment on its contribution to society. To carry out the research part, a qualitative type of research was chosen, it was carried out by the method of questioning and using the technique of semi-structured interview. The interviews were recorded with the permission of the clients, transcribed into written from and open coded. The target group were the clients of PROSAZ in Prague. The research showed that for each client, personal assistance, or its benefits, means something a little different, and the approach of men and women to this service also differed. Clients particularly valued the opportunity to live in their own home environment and the security of help with activities they were no longer able to do. In the case of men, the filling and the benefit were merged. In addition, women were glad for the opportunity to talk to someone. The research also showed that clients were satisfied with the level of service provided, but had reservations about the problem coordinator and telephone checks by assistants. Relationships with the assistants varied by gender: men had a neutral to friendly relationship with the assistants, they perceived the assistants as outside help and women additionally perceived the assistants as their grandchildren and thus their relationship was somewhat protective. Clients perceived the service as necessary, but undervalued by the public and politicians, and therefore undervalued financially.
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Dementia syndrome in clients as a specific phenomenon in the management of workers of the care service.
Hlavičková, Barbora ; Vrzáček, Petr (advisor) ; Holasová, Lenka (referee)
The diploma thesis deals with the impact of dementia syndrome in clients of social field service on workers in direct care. The thesis connects two theoretical levels, which are closely related to the topic. This is primarily the level of the disease itself with dementia syndrome and the circumstances associated with caring for a sick person. The second level deals with the topic of managing a team of workers in direct care, with a focus on field social services. The research in the sequential variant made it possible to emphasize the moments that are specific in the care of clients with dementia syndrome in the home environment. The intention was to name the stress moments that come with working with a given target group in the home environment. At the core of the pressures mentioned by the respondents, the stress resulting from the unpredictability of the situation was found as a common denominator. It is unpredictability, given the client's illness, in the conditions of the home environment, in which the client is used to making his own decisions, despite the worsened cognition. At the next level is the stress resulting from unclear responsibility for the content of the service. The employee must be able to flexibly move from a role that is more managerial to a role where the service is managed...
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