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Meet the needs communication near clients with dysacousia on ORL
HOLAROVÁ, Erika
The work was elaborated on the topic: Satisfaction of communication needs in patients with hearing disorder at ORL. Hearing disorders are most frequent diseases. Hearing goes impairing from puberty in human. In order that the nurse working at ORL can understand patients with hearing disorders, she must first understand their thinking and experiencing. Communication with such patients is very various and depends on the degree of seriousness of the hearing disorder with which the patients arrive to the hospital. The satisfaction of communication needs is integral part of nursing process. If the nurse conducts a conversation with the patient, she must pay attention not only to what the patient tells her, but she pays attention also to his nonverbal expression because it can indicate more than his verbal expression to the nurse. The nurse always selects suitable form of communication, which contributes to understand the patient. We have elaborated two types of questionnaires, for nurses and for patients. Both types included basic identification questions and further questions were directed so that we could find out whether the communication needs are being satisfied. From the data results obtained from the nurses, we found out that communication with patients with hearing disorders is not satisfied. It is confirmed also by the results of the questionnaires we had handed out to the patients. The hypotheses of our work was: The communication needs is more satisfied to clients with hearing disorders at ORL wards than at ORL outpatients department. This hypotheses is confirmed through the data obtained from the patients and the nurse. The work can be used for education of nurses of the Faculty of health and Social Studies and for improvement of nursing care performed by nurses working at the ORL ward and outpatients department.
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