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Marketing research of Customer Satisfaction
Holcová, Eva ; Stejskal, Ladislav (referee) ; Šimberová, Iveta (advisor)
My thesis is focused on the issue of marketing research, concretely marketing research of customer satisfaction. The aim of my thesis is gathering of available theoretical data and above all analysis of a chosen company (Českomoravská stavební spořitelna, company). Practical part is furthermore focused on proposal appropriate changes in activities of analyzed company accord to theoretical data and with the consideration of company conditions.
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Proposal of Improving Customer Satisfaction Level of the Company Aromatica cz
Michálková, Renata ; Koudelková, Petra (referee) ; Šimberová, Iveta (advisor)
In my diploma thesis I deal with the issue of a customer satisfaction, which is an important factor of the company success. Customer is the most important part of the market, and if the customer is not sufficiently satisfied, he usually goes to another competitor. Than, if the company really wants to be successful in the market, they must try to provide an adequate care and attention to the customer. The aim of this thesis is then to propose a project for increasing the customer satisfaction and thereby also increasing an awareness of the company. I will survey the customer satisfaction in a company dealing with the production and distribution of herbal products. My survey will be based on the method of questioning using interviewing questionnaires, where both pharmacists and final customers are respondents.. Based on the survey and data provided within the survey, I will evaluate the customer satisfaction and provide the company a recommendation, which would result in increasing of the customer satisfaction.
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Marketing research
Skopalová, Michaela ; Soušek, Miloslav (referee) ; Šimberová, Iveta (advisor)
This thesis presents analyse of chinese market in segment of heating body with object evaluate possibility to enter on this difficult market from czech company. At beginning of thesis are drawing up basic theoretic data which constituting base of market research. In the first the practical part appreciates position of company on the czech market and also inside analyse was made out. Individual variables, which could influence successfully activity on chinese market are revaluation in the part of foreign´s marketing research . Basic articles for business on chinese market are set out in this partition. The pieces of knowledge which create recommendation for company from the question if the company have establist or not, formulated on the basic of finding marketing research.
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Marketing research during development of the shopping centre Černý Pelikán
PETERKOVÁ, Pavla
Master's thesis "Marketing research during the development of the Black pelican shopping centre" deals with the use of marketing research in the preparatory and the operational phase of the project Black Pelican shopping centre. The shopping centre is to be completed in the downtown of the České Budějovice in 2011. Theoretical part of the thesis dealing with the basics of marketing research is followed by the marketing research analysis during the preoperational part of the project. In this analysis, particular emphasis is set on the methodology of the carried out studies and on the summary of the importance of the marketing research in the project of Black Pelican shopping centre.. Next part of the thesis deals with the importance of the marketing research since the opening of the commercial gallery Black Pelican. . Beside the specific research studies that are proposed in this part of the thesis and that should be implemented, their organizational backup is also described.
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