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Assisted contacts of parents and children
Oravcová, Lenka ; Janečková, Hana (advisor) ; Krpálková, Jindřiška (referee)
The thesis deals with implementation of assisted contacts of parents and children in difficult life situation, seen from the point of view of staff of non-profit organizations and OSPOD (= Child Protection Authority). It aims to map the activities of the participants involved in the implementation of the assisted contacts within the existing structure, processes and multidisciplinary cooperation within the Zlín Region. The core part of the thesis is qualitative research performed by the method of the grounded theory. At the conclusion chapter I respond to the stated aim of the diploma thesis and I point out that the implementation of assisted contacts of parents and children represents high degree of demands on the staff. This is the cause of difficult handling of the implementation. The staff workers stressed the deepening and setting up of multidisciplinary cooperation, sharing of good practice in the Zlín Region, as well as creating a team sufficiently professional and numerous and, above all, a change of legislation. Keywords: assisted contact of parents and children, family, parenthood, disintegration of relationship, difficult life situation, participants of assisted contact, structures, processes, multidisciplinary cooperation, Cochem model, grounded theory
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Analysis of Claims in Renault Česká republika, Inc. and Proposals for Improvement
Oravcová, Lenka ; Plášková, Alena (advisor) ; Radoň, Tomáš (referee)
The aim of this diploma work is to analyse and evaluate claims in Renault Česká republika, Inc. by using the recommendations of quality management and by means of Pareto analysis as a quality control tool, and also to propose measures for reduction of causes of their emergence. In this work I review claims in Renault Česká republika, Inc. submitted in the years 2006, 2007 and first half of 2008. As a result and consequence of the analysis I propose solutions, which could help in making an effort to increase the satisfaction of both regular and prospective customers.
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