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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Analysis of foreign clients’ service level on the Czech banking market
 Maňourová, Kateřina ; Horová, Olga (advisor) ; Bulvasová Plášková, Patricia (referee)
This Thesis deals with the analysis of foreign clients' service level on the Czech banking market. The main aim is to evaluate the level of foreign clients' service at selected branches and specialised centres of five largest domestic banks, using the method of Mystery Shopping. Evaluation is enhanced by a survey which questions the satisfaction of foreigners with current banking services and their interest regarding specialised centres. Based on the results of the analysis the final recommendations are provided to banks and three determined hypotheses are confirmed or disproved. The thesis is divided into two parts. The theoretical part is focused on general specifications of the basic concepts and legislative regulations which have an essential influence on foreign clients on the Czech market, the evolution in the number of foreigners in the Czech Republic, the Czech banking market including profiles of domestic banks and the definition of marketing research. The practical part includes preparation and implementation of research at the bank branches, a survey among foreigners, research outcomes and subsequent recommendations to banks.
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Analysis of student bank accounts using the method of Mystery Shopping
 Maňourová, Kateřina ; Horová, Olga (advisor)
Subject of this Bachelor's Thesis is analysis of student bank accounts in Czech republic. The main target was to asses the best student bank account in the country. Best bank account was evaluated based on financial convenience and on the quality of services provided by particular banks. The Thesis is divided into two parts. Theoretical part generally specifies basic concepts used to deal with this subject, is focused on protecting consumer banking and defines marketing research. Practical part describes process of research undertaken in various banks in Czech republic using the method of Mystery Shopping and furthermore contains it's results and recommendations. The outcome of this research is an overview of student bank accounts and their comparison by means of model examples.
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