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A Man to a Man - A Study of Mobbing, Bossing and Staffing in a Medical Facility
Kökényová, Lucie ; Kramperová, Eva (advisor) ; Hiršová, Miloslava (referee)
The thesis deals with mobbing, bossing and staffing in a workplace and its occurrence in a selected medical facility. In its theoretical part, the thesis defines the common and different features of these pathological phenomena. It includes a list of research findings from studies conducted in the Czech Republic, and those carried out in the Czech healthcare. In its experimental part, the thesis describes a questionnaire survey, aiming to establish awareness of these issues, personal experience with them in the selected workplace, people's responses and ways of dealing with them, as well as changes occurring in victims of psychological terror. It also establishes staff satisfaction in the medical facility.The survey findings may not be extrapolated to the entire medical facility, yet it shows occurrence of the pathological phenomena in the particular workplace. The survey identified two victims of mobbing who do not know how to deal with their situation, who they could approach to get help, or how to defend themselves. In conclusion, specific managerial measures are listed.
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