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National Repository of Grey Literature

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Analysis of image STUDENT AGENCY Stejskalová, Daniela ; Indrová, Jarmila (advisor) ; Svobodová, Iva (referee) Tato diplomová práce se zabývá analýzou firemní image a smyslem jeho řízení z pohledu marketingu i z pohledu managementu v oblasti cestovních kanceláří. Práce obsahuje celkem pět kapitol. První kapitola se zabývá významem pojmu image obecně a způsobem jeho výzkumu. Druhá kapitola charakterizuje ?corporate identity? jako nástroj budování firemní image. A třetí kapitola shrnuje základní pravidla budování image. V návaznosti na část teoretickou jsou ve čtvrté kapitole popsány složky firemní identity společnosti Student Agency a jejich vliv na image Student Agency. Poslední, pátá kapitola, se zabývá výzkumem image Student Agency mezi zákazníky v porovnání s konkurenční firmou GTS International. Detailed record

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2	STEJSKALOVÁ, Dana

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