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Specified problems of consumer protection
KRCHOVÁ, Ladislava
Problems of consumer protection are always on the surface and they concern all of us. Consumer protection should not only be important for consumers, but for all of society as well. The aim of consumer protection is the existence of convenient consumer rights, supervisory institutions and consumer organizations. The task of these consumer organizations is giving information, advising and educating consumers. The well-educated and informed consumer will be equal partners with sellers, who are claiming (reporting) their law or legal rights. My work, for the most part consists of claims and responsibility for problems in the Tábor region. The aim of this work is discovering if the residents of the Tábor region know their consumer rights. From my marketing research, in the form of a questionaire, most consumers know where to find information in the field of consumer protection (the most important source is the internet). They also know their rights and know how to protect these rights. An active approach of consumers and a fair approach of sellers will help us to build a society in which morality, honesty, rights and justice are the first priority.
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Chosen problems of consumer protection
KRCHOVÁ, Ladislava
The aim of this thesis is to analyze the warning systems used against dangerous or unsafe products, as well as to analyze the knowledge and attitudes of consumer protection against unsafe products. The work deals with the analysis of the RAPEX and RASSF alert systems in 2009. Market research was conducted assessing the knowledge of respondents regarding dangerous products. In the final section, there is a proposal for improving these systems, as well as an economic evaluation. An analysis of the market research I conducted indicates that respondents are interested in a product?s security when they are deciding whether or not to purchase it, they know where to find this information (Internet, TV), they mostly do not understand the safety warning systems used in the EU, and they rarely seek the support of surveillance institutions. Disturbing finding was the behavior of respondents in the case of having dangerous goods (many of them stop using the product). For this reason I propose to change consumer behavior to improve the situation. I would like to achieve the change in behavior through information campaigns on television, where they would show the correct behavior and the benefits that arise from the correct behavior, such as reducing and preventing the occurrence of dangerous products on the market. The campaign would be in harmony with the aims of consumer policy for the period 2011-2014, where the safety of products and services, health, life and personal property security of consumers are fundamental priorities.
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