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Position and role of call centers
Blažej, Michal ; Sejpková, Pavlína (referee) ; Chalupský, Vladimír (advisor)
This diploma thesis deals with the topic of „Position and Function of Call Centres in Telecommunications”. It focuses on alternative ways of customer´s communication with the company mainly by mobile phone. The content of this work is the characteristics of services, the specification of ways of communication between the customer and the company, the description of T-Mobile´s products using the alternative ways of communication with the company, the survey of T-Mobile´s Call centre´s activities and the research part. The aim of this work is to find out recomandations and progressions for improvement of working and standing of Call centre within the T-Mobile group. At the end of the work there are added some appendixes.
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The satisfaction of foreigners with healthcare in Czech Republic
Brunnerová, Libuše ; Šamánková, Marie (advisor) ; Blažej, Michal (referee)
As a theme of my bachelor's work, I chose "The Satisfaction of foreigners with the health service in The Czech Republic". I aimed to find out foreigner's satisfaction with health service and how they understand to The Czech health service. Complete text is divided on two parts- the theoretical part and the practical part. In the theoretical part I concentrate on: who are foreigners, types of foreigners stay in The Czech Republic, types of health insurance for foreigners, world religions, public health system in The Czech Republic, what is multicultural nursing, types of organizations for foreigners in The Czech Republic and special characteristics of communication with foreign national in hospital. In the practical part I rate questions from an anonymous questionnaire. The questionnaire is partitioned on three parts. The first set of questions is concentrate on characterization of interviewed persons for example: "What's your nationality?". The second part of questions is the biggest. I asked question, how foreigners are understanding our health servis and when they visited our doctors - in the second part. In the third part of questionnaire I focused on how foreigners are satisfied with specific group of medical auxiliaries. These answers are represented in tabular forms and graphs. I suggest possibilities...
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The satisfaction of foreigners with healthcare in Czech Republic
Brunnerová, Libuše ; Šamánková, Marie (advisor) ; Blažej, Michal (referee)
As a theme of my bachelor's work, I chose "The Satisfaction of foreigners with the health service in The Czech Republic". I aimed to find out foreigner's satisfaction with health service and how they understand to The Czech health service. Complete text is divided on two parts- the theoretical part and the practical part. In the theoretical part I concentrate on: who are foreigners, types of foreigners stay in The Czech Republic, types of health insurance for foreigners, world religions, public health system in The Czech Republic, what is multicultural nursing, types of organizations for foreigners in The Czech Republic and special characteristics of communication with foreign national in hospital. In the practical part I rate questions from an anonymous questionnaire. The questionnaire is partitioned on three parts. The first set of questions is concentrate on characterization of interviewed persons for example: "What's your nationality?". The second part of questions is the biggest. I asked question, how foreigners are understanding our health servis and when they visited our doctors - in the second part. In the third part of questionnaire I focused on how foreigners are satisfied with specific group of medical auxiliaries. These answers are represented in tabular forms and graphs. I suggest possibilities...
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Position and role of call centers
Blažej, Michal ; Sejpková, Pavlína (referee) ; Chalupský, Vladimír (advisor)
This diploma thesis deals with the topic of „Position and Function of Call Centres in Telecommunications”. It focuses on alternative ways of customer´s communication with the company mainly by mobile phone. The content of this work is the characteristics of services, the specification of ways of communication between the customer and the company, the description of T-Mobile´s products using the alternative ways of communication with the company, the survey of T-Mobile´s Call centre´s activities and the research part. The aim of this work is to find out recomandations and progressions for improvement of working and standing of Call centre within the T-Mobile group. At the end of the work there are added some appendixes.
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Metodické postupy auditu účetní závěrky ve vybrané oblasti
Blažej, Michal
The aim of my bachelor thesis "Methodological procedures of the final accounts audit in the selected field" is to determine on the basis of the analysis of particular methodological procedures of the final accounts audit if the accounting entity introduces true and faithful picture of its book-debts statement. The first part of my work is aimed at the characteristics of the audit. The following part analyses particular phases of the auditing procedure. In the third closing part of my work I apply gained knowledge to the range of book-depts of the certain accounting entity and I will verify if they show the real statement truly and faithfully in the balance. In case I detect some defections and mistakes I will suggest appropriate precautions how to improve the current situation.
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